Service Manager - Cardiff

Gulliver’s Truck Hire Ltd. currently have an opportunity available for a Service Manager based at our Cardiff location.

Your Responsibilities will include:

  • Manage quality issues within the workshop operation and ensure the department delivers service excellence in line with the GTH ethos
  • Plan and control the operation of the aftersales department on a day to day basis to ensure operational efficiency is achieved
  • Maintain a strong and professional working relationship with the Depot Manager and Rental Manager and all other customers, both internal and external
  • Liaising with the Key Account customers on a day to day basis
  • Maximising the team’s profitability and meeting and exceeding all customer expectation
  • Take a proactive and disciplined approach in providing efficient and effective day to day management of the Service Department and Stores
  • Managing the workshop/aftersales team and ensuring a high level of motivation, discipline and morale is maintained at all times
  • Keeping accurate records of all health and safety procedures and maintenance in the Workshop
  • Take a disciplined approach to ensuring that all workshop equipment and substances are suitable for the task and are kept in good working condition; this includes the regular maintenance of service equipment
  • Take a proactive and disciplined approach to ensuring that all accidents and injuries are reported and investigated promptly and correctly and that any follow up actions are implemented in a timely way in line with our company policy
  • Utilising the Workshop Supervisors for the upkeep, maintenance and cleanliness of all equipment used in and around the workshop
  • Ensuring that Stores carry sufficient stocks to minimise vehicle downtime
  • Ensuring that all parts and materials purchase comply with company purchasing policy
  • Continue the on-going development of the Workshop facility
  • Take a proactive and disciplined approach in managing the commercial relationship with our Key Accounts – regularly liaising with our clients to maintain a consistent high level of service through working in conjunction with the Rental Manager
  • Work closely with the Rental Manager to support retention of existing business and help to win new business from existing customer base via our added value services
  • Attend relevant internal and external meetings
  • Manage regional purchase spend including Parts and 3rd party – monitor Technicians’ pay and overtime in adherence to company policy and improve efficiency and/or reduce operating costs
  • Interviewing and hiring
  • Ensure that individual potential is encouraged and developed where possible and identify any training needs required
  • Provide added value through open communication with customers
  • Working with Depot Manager to ensure compliance and Service levels are at the highest

Other Duties:

Because of the changing nature of our business and its structure, your job description will inevitably change. You will from time to time be required to undertake other activities that fall within your capabilities as directed by the Depot Manager.

If this position is of interest to you, please email your CV and cover letter to: