Gulliver’s will provide you with a designated Account Manager. Together, we will ensure the service provided by Gulliver’s evolves with your own business model throughout the contract term.

Your Account Manager will:

  • Provide comprehensive management information tailored to your exact requirements
  • Ensure the service provided by Gulliver’s evolves with your own business model throughout the contract term
  • With specific Key Performance Indicators (KPI’s) provided by Gulliver’s on a monthly basis, performance measurements and trends can be identified and addressed in a timely manner
  • Ensure strategic input is provided by both parties
  • Regular reviews and KPI performance analysis meetings will be held at a mutually convenient time
  • Manage and control all aspects of the account
  • We believe the key to successful account management is to have an open communication process whereby issues can be aired and understood at the earliest opportunity
  • A ‘Service Level Agreement’ will be established for each location. Effective key account management will ensure service levels, compliance requirements, costs and efficiencies are managed effectively, whilst providing a proactive approach to identifying best practice, operational issues, and immediate priorities
  • We review non contract spend on a quarterly basis and are fair and ethical in our approach.  All recharge and non-contract spend can be formalised through a Service Level Agreement (SLA) which can be arranged with your account manager